FAQ’s

We can usually edit your order within 24hrs of when the order is placed. Please e-mail our customer service with all your order information on hand. If your order has already shipped, your order cannot be changed.

How long will my order take to arrive?
We do fulfillment M-F once we receive orders. It generally takes 5-7 business days (during peak holiday times it can take longer, due to high volume at USPS and UPS).

How do I place an order if I live outside the US?
Please send an email to sales@mangrate.com, please include your entire billing/shipping address and amount of ManGrates/brushes you would like and where you heard about the product from to receive any specials. We will email you back with your total cost including shipping.

Note: We are not responsible for any duties or taxes levied by your government for any international shipments.

What is the ManGrate return policy?
Product should be inspected upon receipt. If there appears to be a problem with the grates, please take a photo and send it to customersupport@mangrate.com with your order number. Returns are accepted up to 14 days after receiving the grates for defective or unused products. Depending on the problem we are usually able to refund the price you paid for the product, but not the shipping costs. Make sure the returned ManGrate(s) are securely packaged and please get a tracking number for all return items.

What if there is rust on my grate(s) or brush?

Rust on raw cast iron can happen if moisture reaches the grates. Not a problem! Simply re-season them. Check out the re-seasoning instruction on our Grate Care page. By following those steps (oil and heat), any superficial rust will burn off.

Occasionally we hear of grates having a surface “scaling” issue, where flakes of the iron are coming off. This is a result of oxidation of the iron at high temperatures, where the top portion of the grates were seasoned, but the bottom and sides were not. The unseasoned areas of the grates deteriorate from moisture getting into the pores of the iron, resulting in irreparable damage to the grate itself. PLEASE season all sides of the grates. It is really easy to do, particularly when you use a spray oil. Over time and use, the cast iron is extremely hardy, just like cast iron skillets that have been passed on to generations of family.

Rust on the brush, on the other hand, is not acceptable. Because the ManGrate brush is made with wood and metal-bristles (our new brushes are stainless steel, which are more durable), heat, moisture, age and exposure to the elements can affect the brush—wood can expand and contract, metal can become brittle. Before every use, inspect your brush for damage or loose bristles. Discard if you see either. And replace the brush every year to ensure optimal use.