Mangrate cast iron grates FAQ

FREQUENTLY ASKED QUESTIONS

Domestic Ordering

1. How many ManGrates will I need to cover my grill?

2. How do I edit my order?

3. How long will my order take to arrive?

4. How do I track my order?

International Ordering

5. How do I place an order if I live outside the US?

Returns

6. What is the ManGrate return policy?

ANSWERS

1. How many ManGrates will I need to cover my grill?
ManGrate’s are a modular product so that you can customize your order to cover the surface of your particular grill. Each ManGrate measures 15-inches long by 4 1/4 inches wide and measure 1 3/8 inches thick and can sit vertically or horizontally to fit every grill out there.

2. How do I edit my order?
We can usually edit your order within 24hrs of when the order is placed. Please call customer service with all your order information on hand. We are open 9am-6pm Eastern. (703) 459-9738

3. How long will my order take to arrive?
We ship through USPS Priority Mail and ship daily. To be safe we generally tell our customers that we need 5-7 business days.

4. How do I track my order?
You should have received a tracking number to the email you provided when you placed your order. Please check your spam filter if you have trouble finding your tracking number email. *USPS tracking numbers only track pickup and delivery of the product.

5. How do I place an order if I live outside the US?
Please send an email to sales@mangrate.com, please include your entire billing/shipping address and amount of ManGrates/brushes you would like and where you heard about the product from to receive any specials. We will email you back with your total cost including shipping.

6. What is the ManGrate return policy?
Returns are accepted up to 30 days after original purchase date for defective or unused products. In order to initiate a return, simply email sales@mangrate.com for specific instructions. Depending on the problem we are usually able to refund the price you paid for the product, but not the shipping costs. Make sure the returned ManGrate or ManGrate’s are securely packaged and please get a tracking number for all return items as we are not responsible for lost orders that do not make it back to the warehouse. *If you have problems with a little rust please see the about section of the site for instructions on re-seasoning your ManGrates.